1. Overview
At Nomostall, we strive to provide excellent service and quality products. However, refunds may be necessary in certain situations. This policy outlines the terms and conditions for refunds on our platform.
2. Refund Eligibility
Refunds may be available under the following circumstances:
- Product defects or quality issues
- Wrong items received due to our error
- Significant delivery delays
- Products damaged during shipping
- Non-delivery within the expected timeframe
- Duplicate payments or billing errors
3. Refund Timeframes
3.1 Order Refunds
- Before Shipment: Within 24 hours
- After Shipment: Within 7 days of delivery
- Quality Issues: Within 14 days of delivery
3.2 Service Refunds
Requests must be made within 30 days of activation or renewal.
4. Refund Process
- Log into your Nomostall account
- Go to your order or transaction
- Click "Request Refund"
- Provide reason and upload evidence
- Submit and wait for review
5. Refund Processing
- Processed within 5–10 business days after approval
- Confirmation email will be sent
- Refunds go to original payment method
- Wallet payments are returned to your Nomostall wallet
6. Non-Refundable Items
- Custom or personalized products
- Delivered digital products
- Damage due to misuse
- Late refund requests
- Returns without proper documentation
- Shipping costs (unless our error)
7. Partial Refunds
Partial refunds may apply in cases such as:
- Only part of the order is affected
- Product partially used
- Minor defects
- Requests outside full refund conditions
8. Return Shipping
- We cover shipping for defective or incorrect items
- Customer may pay for other returns
- Items should be returned in original packaging
- Non-compliant returns may be rejected
9. Dispute Resolution
- Contact support for review
- Provide additional evidence
- Request escalation
- Use formal dispute channels
10. Refund Methods
- Cards: 3–5 business days
- Bank Transfer: 5–10 business days
- Nomostall Wallet: Instant credit
- Cryptocurrency: Returned to original wallet